Security Overview
Our security practices, certifications, and incident response procedures.
Security Certifications
SOC 2 Type II
Audited security controls
End-to-End Encryption
Data encrypted in transit and at rest
Regular Audits
Quarterly security reviews
Data Backups
Daily automated backups
Incident Response
24/7 monitoring and alerts
Compliance
HIPAA, GDPR ready
Security Practices
Infrastructure Security
- Cloud infrastructure hosted on SOC 2 compliant providers (AWS, Google Cloud, Azure)
- Network segmentation and firewall protection
- DDoS protection and rate limiting
- Regular security patches and updates
- Infrastructure as Code (IaC) for consistent, auditable deployments
Data Protection
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Encrypted database backups with point-in-time recovery
- Secure key management using AWS KMS or equivalent
- Data residency options for compliance requirements
Access Control
- Multi-factor authentication (MFA) required for all team members
- Role-based access control (RBAC) with principle of least privilege
- Regular access reviews and permission audits
- Secure credential management (no plaintext secrets)
- Session management and automatic timeout
Application Security
- Secure coding practices and code review processes
- Automated security scanning (SAST/DAST)
- Dependency vulnerability scanning
- Input validation and sanitization
- Protection against OWASP Top 10 vulnerabilities
Monitoring and Logging
- 24/7 security monitoring and alerting
- Comprehensive audit logs for all critical actions
- Intrusion detection and prevention systems
- Log retention and analysis
- Real-time anomaly detection
Certifications and Compliance
We maintain compliance with industry standards:
- SOC 2 Type II: Annual audits of our security, availability, and confidentiality controls
- HIPAA: Business Associate Agreement (BAA) available for healthcare clients
- GDPR: Data Processing Agreement (DPA) and EU data residency options
- PCI DSS: Compliance for payment processing (when applicable)
Incident Response
In the event of a security incident, we follow a documented response process:
- Detection: Automated alerts and monitoring systems identify potential incidents
- Containment: Immediate action to limit impact and prevent further damage
- Investigation: Root cause analysis and forensic examination
- Notification: Affected clients notified within 24 hours (or as required by law)
- Remediation: Fix vulnerabilities and implement preventive measures
- Post-Incident Review: Document lessons learned and update security procedures
Data Retention
We retain client data only as long as necessary to provide services and meet legal obligations. Data retention periods are specified in individual service agreements. Upon request or contract termination, we securely delete or return your data within 30 days.
Penetration Testing
We conduct annual penetration testing by independent third-party security firms. Findings are remediated according to severity, with critical issues addressed within 48 hours.
Employee Training
All employees complete security awareness training during onboarding and quarterly refresher courses. Topics include phishing awareness, password hygiene, social engineering, and incident reporting.
Reporting Security Issues
If you discover a security vulnerability in our systems or services, please report it responsibly:
Email: admin@senpaisoftware.com (Subject: Security Issue)
We will acknowledge receipt within 24 hours and provide updates as we investigate and remediate the issue.
Contact Us
For questions about our security practices or to request additional documentation:
SENPAI SOFTWARE, LLC